Shipping, Refund and Returns Policy

Shipping Policy

Delivery to main towns and city centres will take 3 – 7 working days. Outlying areas 4 – 10 working days. We deliver door to door via our chosen courier service.

Parcel Tracking

All parcels are dispatched with a tracking number. Once your parcel is dispatched a tracking number will be emailed to you by the courier and the courier will be in touch with you regarding delivery dates.

For easy parcel tracking you can go to this page on our website: https://goosesportswear.co.za/shipping-details

Refund & Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, we will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs. We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should Goose Sportswear exercise this right, the User will receive a full refund with no deductions. Any complaints or compliments regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to Goose Sportswear on sales@goosesportswear.co.za

Non defected product may be returned within 14 days of receiving the goods. A full refund will be given (via initial payment method). You have the right to open the package and check the contents but the product must be returned unused, and all original packaging and labeling must be returned or we will be unable to issue a refund. Please keep in mind that you are responsible for the safe delivery back to Goose Sportswear of all returns, we suggest courier or insured post and tracking. Defected or faulty products may be returned within 14 days and a full refund or if chosen by the customer, a swap, will be given once we have received and confirmed the fault. For returns over 14 days a credit note will be issued within 30 days of purchase.

For more advice, and for return address details, please make contact with our customer care team via sales@goosesportswear.co.za